Terms of Service

Version 1.0 · Effective 25 August 2026

These Terms form a binding agreement between you (the "Customer") and Dream Blend Solutions Private Limited, a company incorporated in India with its registered office at Samastipur, Bihar ("we", "us", "our"). They govern your use of MailDoc, a product operated under our brand AjonTec.

By creating an account or using the Service, you accept these Terms.

1. Definitions

Service	The MailDoc software, website and related support.
Customer Data	All content you or your users upload, connect or generate, including email retrieved from your mailboxes.
User	An individual authorised by you to access the Service under your account.
Subscription	A paid plan for a defined billing period.

2. Eligibility and account

You must be at least 18 years old and authorised to bind your organisation.
You must provide accurate registration information and keep it current.
You are responsible for safeguarding credentials and for all activity under your account.
You must notify us promptly at info@ajontec.com if you suspect unauthorised access.
Accounts are individual. Sharing a single login between people is prohibited.

We strongly recommend enabling two-factor authentication. It is mandatory for accounts holding administrator roles.

3. Subscriptions, fees and taxes

A free trial of 14 days is available without a card.
Subscriptions renew automatically for the same period unless cancelled before the renewal date.
All fees are stated in Indian Rupees and are exclusive of GST, which is charged at the applicable rate.
Payments are processed by Razorpay, PayU, CCAvenue or PayPal. We never receive or store card details.
We will give at least 30 days' notice by email before any price increase takes effect for you.
If a payment fails, we allow a 7-day grace period before suspending access.
Fees are non-refundable except as set out in our Refund and Cancellation Policy.

4. Plan limits

Each plan carries limits on companies, brands, mailboxes, users and monthly message volume. You are warned as you approach a limit, and a 7-day grace period applies once one is exceeded. We do not interrupt mail synchronisation without notice.

5. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which forms part of these Terms. Serious or repeated breaches may result in suspension without prior notice.

6. Ownership of data

Customer Data belongs to you. We claim no ownership over it.

You grant us a limited licence to process Customer Data solely to provide, secure and support the Service. We do not:

sell, rent or licence Customer Data to anyone;
scan message content for advertising or profiling;
use Customer Data to train artificial intelligence models.

Where we process personal data on your behalf, our Data Processing Addendum applies and forms part of these Terms.

7. Our intellectual property

The Service, its software, design and documentation remain our property. These Terms grant you a non-exclusive, non-transferable right to use the Service during your Subscription. You may not copy, reverse engineer, resell or create a competing product from it.

8. Availability and support

We target 99.9% monthly uptime. Service credits and the full definition of downtime are set out in our Service Level Agreement.

Support is available Monday to Friday, 10:00 to 19:00 IST, with a target first response of 1 business day.

9. Third-party services

The Service connects to mail providers you nominate, such as Gmail, Outlook or Zoho. Those providers have their own terms, and we have no control over their availability or behaviour. You are responsible for holding the rights needed to connect each mailbox.

10. Confidentiality

Each party will protect the other's confidential information with at least reasonable care and use it only for the purposes of this agreement. This obligation survives termination by three years.

11. Suspension

We may suspend access, with notice wherever practicable, if:

payment is overdue beyond the grace period;
your use threatens the security, integrity or availability of the Service;
we are required to do so by law;
there is a serious breach of the Acceptable Use Policy.

12. Term and termination

You may cancel at any time from your billing settings. Paid periods run to their end.
We may terminate for material breach that is not remedied within 15 days of notice, or for convenience on 30 days' notice.
On termination, Customer Data remains available for export for 30 days.
After that period, Customer Data is permanently deleted from live systems, and from backups within a further 90 days.

13. Warranties and disclaimer

We warrant that we will provide the Service with reasonable skill and care and in accordance with applicable law. Except as expressly stated, and to the maximum extent permitted by law, the Service is provided "as is" without warranties of merchantability, fitness for a particular purpose or non-infringement.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence.

14. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.

Neither party is liable for indirect, incidental, special, punitive or consequential loss, including loss of profits, revenue, goodwill or data, even if advised of the possibility.

15. Indemnity

You will indemnify us against third-party claims arising from your Customer Data, your breach of these Terms or the Acceptable Use Policy, or your violation of applicable law. We will indemnify you against third-party claims that the Service as supplied infringes their intellectual property rights.

16. Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including natural disaster, war, epidemic, government action, internet or power failure, or the failure of an upstream provider.

17. Changes to these Terms

We will give at least 30 days' notice by email before any material change. If you do not accept a change, you may terminate before it takes effect and receive a pro-rata refund of any prepaid unused fees.

18. Assignment

You may not assign this agreement without our written consent. We may assign it to a successor in connection with a merger, acquisition or sale of assets, on notice to you.

19. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Samastipur, Bihar have exclusive jurisdiction, subject to the dispute resolution process below.

20. Dispute resolution

Raise the matter with our Grievance Officer, who will respond within 15 days.
If unresolved, both parties will attempt good-faith negotiation for 30 days.
Failing that, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Samastipur, Bihar, conducted in English.

21. Entire agreement and severability

These Terms, together with the Privacy Policy, Acceptable Use Policy, Data Processing Addendum, Service Level Agreement and Refund Policy, form the entire agreement. If any provision is held unenforceable, the rest remains in force.

22. Contact

Dream Blend Solutions Private Limited
Samastipur
Samastipur, Bihar 848101
India

Email: info@dreambspl.com
Phone: +91 7280008555

Grievance Officer
Grievance Officer
info@dreambspl.com
+91 7280008555