Refund and Cancellation Policy

Version 1.0 · Effective 25 August 2026

1. Free trial

Every new account receives a 14-day free trial. No card is required, nothing is charged during the trial, and no payment is taken automatically when it ends. The trial exists so that you can evaluate the Service fully before paying anything.

2. Cancellation

  • You can cancel at any time from Billing → Cancel Subscription.
  • The period you have already paid for runs to its end; access continues until then.
  • Nothing renews after that date.
  • There is no cancellation fee and no minimum term.
  • You do not need to email us — cancellation is self-service.

3. When a refund is available

Eligible

  • Within 14 days of your first paid subscription, if you are not satisfied — a full refund.
  • Duplicate charge caused by a technical fault.
  • Service failure — if unplanned downtime attributable to us exceeds 24 hours in a calendar month, a pro-rata refund for that month.
  • Unauthorised charge, once verified.
  • Billing error on our part, refunded in full.

Not eligible

  • Renewal charges where cancellation was simply forgotten. A reminder is emailed 7 days before every renewal.
  • Partial refunds for the unused remainder of a period you chose to cancel mid-term.
  • Accounts suspended for breach of the Terms or the Acceptable Use Policy.
  • Problems caused by your own mail provider or network.
  • Enterprise agreements with separately negotiated commercial terms.

4. How to request a refund

  1. Email info@dreambspl.com with the subject line "Refund Request".
  2. Include your registered email, the invoice number and the reason.
  3. We acknowledge within 2 business days and decide within 5 business days.

5. Processing times

Payment methodTypical time to reach you
Credit or debit card5 to 10 business days
UPI3 to 5 business days
Net banking5 to 7 business days
Wallet3 to 5 business days
PayPal3 to 5 business days

Refunds are always returned to the original payment method. We initiate the refund with the gateway within 3 business days of approval; the remaining time depends on your bank and is outside our control.

6. Your data after a refund

Your account reverts to trial status. Data remains available for export for 30 days, after which it is permanently deleted. You may request immediate deletion at any time.

7. Changing plans

  • Upgrade — applies immediately; the unused balance of your current plan is credited against the new one.
  • Downgrade — applies from the next billing cycle. The remaining days on the higher plan are not refunded.

8. Failed payments

If a renewal payment fails, we retry over 7 days and notify you each time. Access is suspended, not deleted, if payment is still outstanding after that. Your data is retained for 30 days from suspension.

9. Disputes

If you disagree with a refund decision, escalate it to our Grievance Officer, who will respond within 15 business days.

Grievance Officer
info@dreambspl.com
+91 7280008555

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

10. Contact

Dream Blend Solutions Private Limited
Samastipur
Samastipur, Bihar 848101
India

Email: info@dreambspl.com
Phone: +91 7280008555